This position requires an aggressive troubleshooter who can multitask on problems of varying difficulty, priority and time-sensitivity. This versatile position requires familiarity with all the support concepts of busy web sites: Systems and database administration; Networking; Process troubleshooting; QA and rollout automation.
Job Duties
- Identify the priority and criticality of incoming alerts and prioritize appropriately
- Diagnose & repair issues using knowledge of DNS, Storage, Apache, Linux processes, MySQL and related technologies
- Track issues through the ticketing systems and follow through to resolution
- Write clear and concise operational runbooks
- Escalate significant issues to service, network or other operations engineers
- LeaLead by example, deliver results and eliminate missed opportunities
Minimum Job Qualifications
- Strong knowledge of UNIX systems and hands on commands.
- Knowledge on web servers, DNS, firewalls, TCP/IP and other protocols.
- Experience working with large scale production deployments of thousands of servers
- Experience in application level troubleshooting and monitoring
- Excellent problem solving skills
- Knowledge on Monitoring tools like Nagios
- Have basic shell scripting or Perl scripting knowledge
- Strong written & oral communication skills are essential. Proven ability to write bugs, test cases, problem reports
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